This policy explains how FrostKey handles refunds, cancellations, subscriptions, and service-based work for AI compliance documentation services.
FrostKey provides AI governance, compliance record setup, documentation support, audit-readiness materials, and related professional services. This Refund Policy applies to purchases, subscriptions, setup fees, service engagements, and related payments made to FrostKey.
One-time setup fees, onboarding fees, custom documentation work, AI compliance documentation creation, policy review work, audit packet preparation, and other professional service fees are generally non-refundable once work has started.
This is because FrostKey may begin reviewing submitted information, preparing materials, configuring records, or allocating internal resources shortly after payment or intake.
If FrostKey offers recurring subscriptions, you may cancel your subscription to prevent future billing. Cancellation does not automatically refund fees already paid for the current billing period.
Access to any active subscription features may continue until the end of the paid billing period, unless otherwise stated in your agreement or checkout terms.
FrostKey does not provide refunds based on a specific business outcome, compliance outcome, client approval, insurer approval, court acceptance, regulatory response, or third-party decision.
FrostKey provides documentation, process support, and risk-management tools. Final decisions and use of materials remain the client’s responsibility.
If you believe you were charged twice or made an accidental duplicate payment, contact FrostKey as soon as possible. Verified duplicate charges may be refunded after review.
If you believe there is a billing error, please contact FrostKey within 14 days of the charge. FrostKey will review the issue and determine whether a correction or refund is appropriate.
Some clients may have separate written agreements, proposals, statements of work, or invoices with specific payment, cancellation, or refund terms. If there is a conflict, the written agreement or invoice terms control.
Please contact FrostKey before initiating a chargeback so we can review and attempt to resolve the issue. Unauthorized chargebacks may result in suspension of services, account access, or future work.
To request review of a refund, billing issue, cancellation question, or duplicate payment, contact FrostKey through the contact page and include your name, business name, payment date, and a brief explanation of the issue.
FrostKey may update this Refund Policy from time to time. The current version will be posted on this page.
Effective Date: June 2, 2026