These Terms of Use explain the basic rules for accessing FrostKey’s website, materials, forms, reports, and related services.
By accessing or using FrostKey, creating an account or firm workspace, submitting information, purchasing a subscription, or accepting these Terms electronically, you agree to these Terms of Use. If you act for an organization, you represent that you are authorized to bind or establish the service for that organization.
FrostKey provides software and materials for AI governance administration, including policy, capability and configuration records, participation workflows, acknowledgements, attestations, monitoring, review coordination, evidence organization, and reporting. Features may change, improve, be replaced, or be discontinued over time.
Customers are responsible for account information, authorized-user access, role assignments, credentials, and activity occurring through their workspaces. Users must protect credentials, use reasonable security, promptly remove access that is no longer appropriate, and notify FrostKey of suspected unauthorized access.
As between FrostKey and the customer, the customer retains its rights in information and content submitted to the service. The customer grants FrostKey a limited right to host, process, transmit, back up, display, and otherwise use that content as necessary to provide, secure, support, and improve the service and comply with law.
The customer represents that it has the rights and authority needed to submit information and direct its processing. Customers should not upload unnecessary privileged, client matter, regulated, or highly sensitive information.
FrostKey is not a law firm and does not provide legal advice. FrostKey materials, recommendations, templates, monitoring summaries, and workflow guidance are operational tools and do not replace legal research, ethics advice, cybersecurity review, professional judgment, client instructions, court rules, or independent verification.
The customer is responsible for reviewing and approving policies, capability decisions, configurations, communications, filings, reports, and other outputs. FrostKey does not independently approve a customer’s AI tools, guarantee compliance, or assume responsibility for the customer’s use of AI systems.
Certain present or future features may use artificial intelligence to summarize, extract, classify, recommend, or draft content. AI-generated results may be incomplete, inaccurate, or unsuitable. Customers must review material outputs before relying on them. Material AI-enabled FrostKey capabilities may be documented and reviewed separately within the customer’s governance program.
You may not:
Each party may receive nonpublic information from the other. Each party will use reasonable care to protect such information and use it only for the relationship, except where disclosure is authorized or legally required. Customer content remains subject to the customer’s own confidentiality and professional obligations.
FrostKey uses safeguards designed to protect the service and customer information. The customer acknowledges that no online service is completely secure or continuously available. Maintenance, service-provider failures, internet conditions, attacks, and other events may affect availability.
FrostKey may rely on or integrate with third-party hosting, database, authentication, payment, email, analytics, AI, and other service providers. Third-party services are governed by their own terms, availability, and practices.
Subscription terms, pricing, billing frequency, usage limits, and renewal information are presented at checkout, in an order form, or in another written agreement. Customers are responsible for applicable taxes other than taxes imposed on FrostKey’s income.
Cancellation and refund rights are governed by the applicable checkout terms, order form, written agreement, and FrostKey Refund Policy. Canceling does not automatically erase records that FrostKey must retain for lawful, security, dispute, or backup purposes.
FrostKey and its licensors own the service, software, branding, designs, frameworks, templates, documentation, and related intellectual property, excluding customer content. No rights are granted except the limited right to use the service during an active authorized subscription.
If you provide suggestions or feedback, FrostKey may use them without restriction or compensation, provided FrostKey does not publicly identify you or disclose customer confidential information without authorization.
FrostKey may suspend or terminate access for material breach, nonpayment, unlawful use, security risk, abuse, or conduct that threatens FrostKey, customers, users, or third parties. Customers remain responsible for fees and obligations incurred before termination.
Customers should export needed governance records before account closure. Subject to service functionality, legal obligations, security needs, backup cycles, and applicable agreements, FrostKey may delete or de-identify customer content after termination.
TO THE FULLEST EXTENT PERMITTED BY LAW, FROSTKEY IS PROVIDED “AS IS” AND “AS AVAILABLE.” FROSTKEY DISCLAIMS IMPLIED WARRANTIES, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ANY WARRANTY THAT THE SERVICE WILL BE ERROR-FREE, UNINTERRUPTED, COMPLETELY SECURE, OR SUFFICIENT TO SATISFY ANY PARTICULAR LEGAL, ETHICAL, INSURANCE, CLIENT, OR REGULATORY REQUIREMENT.
TO THE FULLEST EXTENT PERMITTED BY LAW, FROSTKEY WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST DATA, BUSINESS INTERRUPTION, REPUTATIONAL HARM, OR LOSS OF OPPORTUNITY. FROSTKEY’S AGGREGATE LIABILITY ARISING FROM THE SERVICE WILL NOT EXCEED THE AMOUNTS PAID TO FROSTKEY FOR THE SERVICE DURING THE TWELVE MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM. SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIMITATIONS, SO SOME LIMITATIONS MAY NOT APPLY.
To the extent permitted by law, the customer will defend and indemnify FrostKey from third-party claims arising from customer content, unauthorized or unlawful use, violation of these Terms, or infringement caused by materials supplied by the customer, except to the extent caused by FrostKey’s own breach or misconduct.
FrostKey may update the service and these Terms. Material changes will be posted with an updated effective date and, when appropriate, additional notice. Continued use after the effective date constitutes acceptance of the revised Terms, except where applicable law requires another form of consent.
These Terms, together with applicable order forms and incorporated policies, constitute the agreement regarding the service. If a written order form conflicts with these Terms, the order form controls for that transaction. Failure to enforce a provision is not a waiver. Invalid provisions will be limited or removed while the remainder stays effective. Neither party may assign the agreement except in connection with a merger, reorganization, sale of substantially all assets, or with the other party’s consent.
Questions about these Terms may be submitted through the FrostKey contact page.
Effective Date: July 24, 2026